For back ordered items: Orders usually arrive 3-4 For items in stock: Orders usually arrive in 5-7 business days weeks
WHY DOES MY ORDER SAY IT IS PENDING?
When your order status states "pending," your order is currently being reviewed and processed for shipment.
HOW CAN I TRACK THE STATUS OF MY ORDER?
Once your order has been shipped, a confirmation email will be sent to your email address.
MY ORDER STATUS STILL STATES PENDING AFTER 2 BUSINESS DAYS. WHAT DO I DO?
Please call our store during regular business hours for detailed information regarding your order. Your can reach us at 1(224)293-2575 from the hours of 10:00am - 9:00pm Pacific Standard Time from Monday- Saturday and Sunday from 12:00pm - 6:00pm. You can also reach us at firstname.lastname@example.org and we will get back to your within 24 hours.
WHAT IS YOUR RETURN POLICY?
If for any reason you are unsatisfied with your online purchase, you can return the unwanted items for a exchange within the 14 days.The 14 day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please read our <Returns and Exchange Policy> for detailed information regarding what can and cannot be returned. Please remember that all sale/clearance items are final sale and cannot be returned for an exchange.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept the following major credit cards: VISA, MasterCard, Discover, American Express, JCB, Diners Club International and Paypal .
CAN I ORDER BY PHONE, EMAIL, MAIL, OR FAX?
Yes, You can always give us a call to place an order through the phone. However; The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our store during business hours for assistance. 1(224) 293-2575
CAN I MAKE ANY CHANGES OR CANCELLATIONS TO MY ORDER?
In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.
IF WE HAVEN'T ANSWERED ANY OF YOUR QUESTIONS IN OUR FAQ SECTION, PLEASE FEEL FREE TO EMAIL US AT email@example.com OR CALL US AT 1(224) 293-2575 FOR ASSISTANCE.
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